Effective Date: 09/06/2018
This Policy sets out how National Curriculum Services (NCS) ABN 20 058 874 301 with an address 134 136 Cambridge Street, Collingwood VIC 3066 Australia and its affiliates, collects, stores, uses, protects and shares your personal information. It applies to all users of the NCS websites, platform, applications, products and services.
Associated Third Parties means individuals, companies and other entities with whom we work to provide products and services (for example, companies and consultants offering products related to our services or other service providers).
Personal Information has the meaning given to it in the Privacy Act
Related Entities has the same meaning as under the Corporations Act 2001
Services means the services we provide in our business
Social Networking Sites means any social networking sites operated or utilised by NCS
The meaning of any general language is not restricted by any accompanying example and the words 'includes', 'including', 'such as', 'for example' or similar words are not words of limitation.
When you interact with NCS through the services we provide, we may collect personal information from you that is necessary for us to undertake our business and perform our functions and activities. If we do not do so or if the information is incomplete or inaccurate, we may not be able to undertake our business or the standard and quality of our service maybe compromised.
Although not an exhaustive list, the personal information we collect may include:
- your name, Customer IDs and passwords, phone number, mobile telephone number, email address, physical address, place of employment and other contact information when you submit contact requests, information or create an account or user profile on the website;
- information you input, upload or enter as part of completing a conference or event registration, which may include information about your employment, other work-related information, opinions and preferences;
- records and content of communications with NCS;
- to the extent permitted by law, other personal information provided by or obtained from third parties;
- personal information from your interaction with the website including device identifiers, device type, geo-location information, connection information, statistics on page views, traffic to and from the website, mobile network information, time, date, referring URL, the type of operating system and browser, IP address, standard web log and analytics data.
While we don’t store credit card information, we do store a token provided to us via our Payment Processing provider, SecurePay. We interact with their services in an encrypted, secure and standardised way. You can read more on their Security and Privacy Policies here: https://www.securepay.com.au/privacy-policy and https://www.securepay.com.au/features/security/
How do we collect the personal information?
In addition to the sources described above, we may also collect personal information:
- from online directories;
- through our websites and any Social Networking Sites we utilise;
- through our Related Entities;
- from you subscribing to receive alerts, announcements, brochures or information from us or from filling in forms, questionnaires, applications or requests for information on website or as requested by us;
- when you contribute material or data to our website or to use in our business;
- when you use our services;
- from publicly available sources of information;
- from our records of how you engage with us and our business; or
- when we are required to do so by law.
Dealing with personal information
- to undertake our business and provide you with services and information;
- to manage and keep up to date our websites and any Social Networking Sites we utilise;
- to disclose information to debt collection agencies to recover amounts owed to us;
- to undertake direct marketing;
- to contact you for the purpose of undertaking surveys and research;
- to ensure your health and safety;
- for the purpose indicated to you at the time we collected your personal information;
- to verify your identity or conduct appropriate checks in connection with your interaction with us and our business including when you register or login to our websites;
- to process your inquiries;
- to provide and administer our services in connection with our business or services of third parties;
- to comply with and monitor compliance with our contractual, regulatory and other legal obligations including applicable codes and guidelines;
- to monitor use, infrastructure quality and performance and operate, maintain, develop, test and upgrade our systems and infrastructure;
- to access system information or information about new or upgraded products;
- to disclose to your authorised representatives or advisers, or when you ask us to do so;
- to develop and improve our business and the services we provide;
- to protect and enforce our legal rights;
- to protect and defend our, or our employees’, users’ and clients' rights or property including against fraudulent or unlawful use of our websites and our intellectual property;
- to commercialise, exploit and protect our intellectual property;
- process payments;
- to recruit employees, contractors and consultants;
- to invite you to attend programs and events;
- to engage in research and development;
- to invite you to provide services to us;
- to provide you with information on offers, products and services offered by us or our Related Entities;
- to send you information about our activities, services or business;
- to notify you about changes to our business, services and websites; and
- to the extent permitted at law, for other purposes for which you have provided your express or implied consent.
Our functions and activities may change from time to time.
If at any time you no longer wish to receive any additional marketing material from us, contact our Office at firstname.lastname@example.org and we will remove your details from our marketing database.
Disclosing personal information
We may disclose your personal information to third parties in certain circumstances including:
- if you agree to the disclosure;
- where required for our operational purposes;
- for the primary purpose for which it was collected, e.g. to provide you with services or to facilitate the provision of those services to you;
- to our Associated Third Parties including service providers and business partners;
- where you would reasonably be expected to consent to information of that kind being passed to a third party (for example where you have requested information, products or services from them);
- where disclosure is required or permitted by law, by court order or to investigate suspected fraud or other unlawful activity;
- to conduct promotions or competitions in connection with our business;
- where it is required to be disclosed for audit purposes;
- to our Related Entities;
- if disclosure will prevent or lessen a serious or imminent threat to someone's life or health;
- if applicable, to fraud checking agencies;
- in connection with obtaining protection for intellectual property, commercialising or exploiting our intellectual property;
- to parties involved in corporate transactions in which we are involved or may be involved in the future;
- to ensure your health and safety;
- to comply with and monitor compliance with our contractual, regulatory, governmental and other legal obligations;
- to third parties to assist us in carrying out the above purposes; or
- otherwise as authorised by law.
NCS will endeavour to protect the confidentiality of client information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of NCS, its partners and its employees and other clients of NCS. To protect the loss, misuse, and alteration of information that is collected from clients, NCS has physical, electronic, and managerial security procedures in place.
Considerations when you send information to us electronically
While we do all we reasonably can to protect your personal information from misuse, loss, unauthorised access, modification or disclosure, including investing in security software, no data transfer over the internet is 100% secure. The open nature of the internet is such that information exchanged via the internet may be accessed and used by people other than those for whom the data is intended. If you send us any information, including (without limitation) personal information, it is sent at your own risk.
If you access another website from our websites, you do so and provide personal information in accordance with the terms and conditions under which the provider of that website operates.
Modification of client information
You may request access to your personal information or correct any inaccurate or out of date information (including unsubscribing from any mail lists) by contacting our Privacy Officer on email@example.com
If there is a reason under the Privacy Act or other law for us not to provide you with information, we will give you a written notice of refusal setting out the reasons for the refusal (except to the extent it would be unreasonable or unlawful to do so) and advise you of the mechanisms available to you to complain about the refusal.
Loss of personal information
Despite our every effort to protect your personal information, there remains the possibility that a breach of our security could occur. In the event of loss of personal information NCS will:
- Seek to rapidly identify and secure the breach to prevent any further breaches;
- Engage the appropriate authorities where criminal activity is suspected;
- Assess the nature and severity of the breach including the type of personal information involved and the risk of harm to affected individuals;
- Notify the affected individuals directly if appropriate and where possible;
- If appropriate, put a notice on our website advising our customers of the breach;
- Notify the Privacy Commissioner (at the OAIC) if the breach is significant.
Retention and Deletion
NCS may retain your Client Information as long as you continue to use the services. It may also be necessary for us to retain your personal information to comply with applicable law, guidelines, codes or regulatory requirements. You may close your account by contacting NCS in writing. Even if we delete your information it may persist on backup or archival media and other information systems.
Third party websites
If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this site prior to the change becoming effective.
Dealing with a complaint
More information about your rights and our obligations in respect to privacy and information on making a privacy complaint are available from the Office of the Australian Information Commissioner at:
Post: GPO Box 5218 Sydney NSW 2001
Further information on privacy
You can obtain further general information about your privacy rights and Commonwealth privacy law from the Office of the Australian Information Commissioner by:
- calling their Privacy Hotline on 1300 363 992
- visiting their website at http://www.oaic.gov.au (External link)
- writing to:
The Australian Privacy Commissioner
GPO Box 5218
Sydney NSW 2001